Practice Good Email

This is good reading about how to avoid email snafus [via PR Opinions].

Personal story: I hit a reply all once to an email that called a client an a&%hole. [He was!] About an hour later the phone rings:

Client: "I know I am an a&%hole, but you don't need to remind me [laughing]."

Elizabeth: [oh sh*t, oh sh*t, oh sh*t] "Uhhhhh. It appears we had an email glitch [duh]...[long, horrible pause]...but I guess this is a good time to dicuss some of our frustrations..."

Moral: NEVER HIT REPLY ALL. And never write nasty things about clients in email. Or reporters for that matter.

Comments

[Tom Murphy]

Hee hee,

I had a similar issue with a former boss. I was stressed and forwarded on an e-mail from a team member to my boss about a media opportunity. After it flew out of my outbox, I decided to read the e-mail in more detail and to my alarm noticed that it included a line along the lines of: "Tom I know you said "your boss" was an idiot and not to be put in front of the media in any circumstances but...

The second lesson I learned was that MS Outlook's retrieve message feature doesn't work, but does send the original recipient an e-mail informing them that you have tried to retrieve the message... now if that doesn't get them to read it...

TM